Why UPS CEO Carol Tomé is not worried about competing with Amazon

You could think of Amazon as UPS’s classic frenemy.

When the pandemic exploded last spring, few industries were more essential than the United Parcel Service. As the world’s largest small-package delivery company, UPS and its iconic chocolate-brown trucks impeded the world spinning by materializing fresh groceries, posh exercise bikes, webcams and microphones, and hand-stitched face concealments on the doorsteps of the home-bound billions. In a recent discussion for the Fast Company Innovation Festival, editor-in-chief Stephanie Mehta sat down with Carol Tome, who joined UPS as CEO in June 2020, to discuss how the 114 -year-old company was able to stay agile during the COVID-1 9 crisis, and how the historic challenges of the past year could usher in an era of change for the legacy courier.

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