You could think of Amazon as UPS’s classic frenemy.
When the pandemic exploded last spring, few industries were more essential than the United Parcel Service. As the world’s largest small-package delivery company, UPS and its iconic chocolate-brown trucks impeded the world spinning by materializing fresh groceries, posh exercise bikes, webcams and microphones, and hand-stitched face concealments on the doorsteps of the home-bound billions. In a recent discussion for the Fast Company Innovation Festival, editor-in-chief Stephanie Mehta sat down with Carol Tome, who joined UPS as CEO in June 2020, to discuss how the 114 -year-old company was able to stay agile during the COVID-1 9 crisis, and how the historic challenges of the past year could usher in an era of change for the legacy courier.
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