MGM Resorts is letting applicants try out casino and inn employment opportunities in virtual reality( VR) before signing on, Business Insider has reported. It’s one of the purposes of a new effort to reduce employee attrition during the “great resignation” that has caused labor shortages in the US and elsewhere during the COVID-1 9 pandemic.
The casino and recourse group is using headsets from a VR company called Strivr that specializes in virtual training for industry health and safety, customer service and more. The thought is to let employees experience conventional responsibility activities so that they know what to expect. “It can be very difficult just to verbally explain the types of positions or testify a video, ” MGM Resorts’ honcho HR officer Laura Lee told BI. Using VR, by contrast, lets applicants “throw a headset on and actually ordeal the job.”
MGM plans to use the headsets at its offices and perhaps busines fairs, starting in January. The meaning is to let potential customer service employees know-how key aspects of the job, both both positive and negative. For example, the MGM Resorts VR module would include interactions with difficult clients, something that has reportedly become more common with COVID.
The negative interactions could inhibit some candidates, but MGM expects that it would also allow for better hiring decisions. The apply of the tech “might’ve resolved some turnover we experienced when people acquired positions and then recognise it wasn’t relatively what they thought it would be, ” said Lee.
MGM plans to use the tech for its proposed $9.1 billion hotel, used and casino in Osaka, Japan. It “wouldve been” the first casino in the commonwealth, so possible employees may not be familiar with typical enterprises. As such, the VR option could be offered to candidates( it won’t be required) to show them customer-oriented purposes like hotel check-ins and gaming operations.
VR might not be the affect everyone expected in the consumer space, but it’s certainly caught on with enterprises, particularly for training. MGM also expends Strivr’s tech for customer-interaction training with new employees, saying it allows them to flunk without ramifications while learning a character. “Virtual Reality imparts employees the opportunity to think and correct themselves without going accentuated or are concerns that they did something wrong, ” Lee said in a Strivr webinar.
Read more: engadget.com